Terms & Conditions

TERMS & CONDITIONS AND USEFUL INFORMATION

At Divine Design we want you to be happy with our services- Please read the information below prior to all bookings.
If you have any questions or need clarification, please use the contact us link or our mobile 07792300389.

OUR PRODUCTS AND SERVICES
We offer a range of treatments using quality Industry recognised brands tailoring our treatments to your specific needs.

CANCELLATION POLICY
As of 01.01.14 we will be enforcing our cancellation policy. We would appreciate if unavoidable cancellations were made at least 48 hours prior to your appointment time. This can be done via text message or voicemail on 07792300389 which will ensure a speedy receipt and reply to all messages.
Any cancellations with less than 48hrs notice will incur THE FULL charge of all money paid for TREATMENT TIMES RETAINED-This is due to us being unable to re allocate appointment times at short notice to other clients.
Thank you all for your understanding.

APPOINTMENT TIMES
Being a small salon, we allow set times for all services and are often booked back to back for appointments so if you are running late for your appointment please let us know and we will do our best to allow for this. Unfortunately not everyone understands this gesture but we respectfully need to maintain other clients’ schedule.
PLEASE DO NOT ARRIVE MORE THAN 10 MINUTES EARLY FOR YOUR APPOINTMENT.

ANIMALS & CHILDREN
Children and animals are welcome in our Salon ONLY with prior consent from us and where alternative care is not available however we respectfully request that they are carefully monitored as any potential damage caused by them will not be covered by our insurance therefore parents will be liable.
We also use hazardous materials and wouldn’t want anything to happen to your beloved pets or precious children and our insurance policy will also not cover for any accidents which may occur to your pets or children.

SWAROVSKI CRYSTALS
No special offers can be used with our Swarovski Crystals Manicures or Pedicures. Aftercare advice will be given. We hope you choose to follow it however, we cannot be held responsible if your crystals ‘fall off’. If however you do have any issues, please contact us immediately and do not remove any of the products.

RECOMMEND A FRIEND DISCOUNT
Save 20% on your treatment when you recommend a friend. Once your friend has had their treatment, you will then be eligible for your 20% off your next treatment. You can recommend as many friends as you like! This offer CAN NOT be used in conjunction with our Loyalty card scheme. This offer does not apply to Lashes, Brows, Liposonic, Ulthra Face and body treatments, Swarovski Nails, Bridal Nails, Children’s Parties or Block Bookings. This offer can be withdrawn at anytime and is subject to availability.

Further Discount will not be accommodated.

LOYALTY SCHEME REWARD | NAILS ONLY
Divine Design likes to reward our regular clients and as a result, we will offer you a loyalty card on your initial appointment with your first stamp and continue on your subsequent visits. You will receive one stamp per visit. Once you have collected 10 stamps, you will be eligible for 25% off you next treatment. This offer CAN NOT be used in conjunction with the recommend a friend scheme discount. Cards are not transferable between clients-only one card per client. Minimum spend of £30.00 per stamp.

PAYMENT METHODS
We are happy to accept cash, credit card or online payments at no additional cost. Please ensure you have funds available for your treatment(s) prior to your appointment as we do not offer any credit services and Non payment will be reported to the police as theft of service(s).

CHRISTMAS BOOKINGS
We will ONLY secure advance appointments after A NON REFUNDABLE TREATMENT RETAINER FEE of 60% of your treatment cost is received on all bookings from 01.01.2014. All bookings will be taken on a first come first served basis. We will endeavour to accommodate all clients; however as Christmas is usually a manic time of year we suggest you enquire early for available appointments. Please note that booking via our facebook page will also enable you to see our availabilities. Security Check Required